Frequently Asked Questions
- What do I need to hire a vehicle?
A Full UK Drivers License:
A current full driver's licence held for a minimum of 12 months. Non-EU driving licences may require an International Driver Licence for translation. We advise Non-EU driving Licence holders to check their eligibility to drive in UK as certain restrictions apply if they have been resident in the UK for more than 12 months.
Access / Verification Code
You must produce your Photo Driving License. You must obtain an access/verification code to allow us to view your driving record information. The code can be obtained at: www.gov.uk/view-driving-license free of charge or alternatively you can call on 0300 083 0013 between 8:00am - 7:00pm Monday to Friday and 08:00am - 2pm Saturday. The code is valid for 21 days, underneath the code there is a link to print the driver summary. If you have access to a printer please click this link and print the driver summary and produce it when collecting your vehicle as this will speed up the booking out process. The Access Code or Driver Summary must be produced at the time of hire.
Two further forms of identification
Confirming current address i.e. bank statement, utility bill etc (credit card statements not accepted) must be dated within the last 3 months. Printed online utility bills etc. are acceptable providing that they show current address and recent date). A passport cannot be accepted as a form of address authentication it does not have a printed address in it, however, this can be used as photo ID. Hirer's with out of area addresses may be subject to larger deposits. If in doubt please call our office on 01302 320206 for more information.
- How old do I have to be and how long do I have to held my driving license?
Hiring a vehicle:You must be 21-24 years and over and held Driving Licence for a minimum of 24 months or be 25+ with a minimum of 12 months driving experince.
Please Note:The government's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website below or contact us.
- What size of vehicle can I drive on a standard driving License?
UK License Holders
Driving Test passed after 1st January 1997
Category B applies. Category B entitles you to drive vehicles up to and including 3.5 tonne GVW and vehicles with a maximum of 9 seats [driver and 8 passenger seats]. In order to drive a 7.5 tonne GVW vehicle Category C1 is required. A further test is necessary in order to obtain this driving category.
Driving test passed before 1st January 1997Category C1 entitlement is normally automatic when the driving test was passed before 1st January 1997. If in doubt please check your driving licence. Alternatively you can check your driving category entitlements at www.gov.uk/view-driving-licence.
Non UK License holders
Normally Category B entitlement as above. If in doubt you can obtain further advice at www.gov.uk/driving-nongb-licence.
- Can I take the vehicle out of the UK?
Unfortunately in relation to private hirers and /or hirers using Doncaster Van Centre insurance, vehicles are for UK MAINLAND USE ONLY. Otherwise by prior arrangement only. Additional charges and requirements will apply. Details available on request.
- What happens if I breakdown?
In the unlikely event of your vehicle breaking down, please note that all Doncaster Van Centre vehicles come with full nationwide breakdown coverage. Details of this will be included with the documents given to you at the time of hire. It is important that you keep these with you. Our hire prices include nationwide 24/7 breakdown assistance from the depths of the Scottish Highlands to the blue skies of the South Coast. We also cover Northern Ireland just in case you need to hop over the water. The recovery team will try their best to repair your vehicle roadside, if they are unable to do this they will recover you back to us for a replacement vehicle. If you have problems with a wheel or tyre and are near an ATS garage you can also take your vehicle in for repair there as we have a nationwide account set up in case of emergencies. (Charges may apply depending on the reason for breakdown)
- What do I do when I return the vehicle?
It's easy. Just return the vehicle at the time stated on your hire form. Take the keys to the office, once the vehicle has been checked and your mileage and fuel verified your deposit will be refunded.
- What if I am late returning the vehicle or I wish to extend the hire?
It is very important that you contact us and let us know. We can then advise you of any additional charges and if required can arrange payment and insurance cover. Additional rental charges are payable before the expiration of the current rental period. Payments are taken from credit or debit cards.
- Can I have an additional driver?
Yes. For any further drivers, there is a charge of £10.00 plus VAT, per driver, per hire. A maximum of 4 drivers are allowed, unless previously agreed. Additional drivers are required to attend in person at the time of hire and produce their Driving Licence, Access Code /printed DVLA Driving Summary (if applicable) and ID as per main driver. Please contact us in advance with any other queries.